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Refund policy

30-Day Hassle-Free Returns

  • All standard products are eligible for returns within 30 days (starting from the day after delivery).

  • Customized products (including engraving, printed designs, etc.) are only eligible for returns due to quality issues.

  • Products must be unused, in their original packaging, and include all accessories.

  • Return process: Contact support@cellmalls.com with your order number and reason for return.

  • Shipping costs: For non-quality-related returns, the customer is responsible for all shipping fees.

Exchange Policy

  • Wrong/missing items: We cover return and replacement shipping costs.

  • Customer-selected wrong model: Customer bears all shipping fees.

  • Customized products generally cannot be exchanged (except for quality issues).

Repairs & Warranty

  • 1-year limited warranty (from activation date, based on system records).

  • Software issues: 30 days of free technical support.

  • Warranty exclusions:
    ▫ Physical damage (liquid exposure, drops, unauthorized modifications).
    ▫ Malfunctions caused by non-official software.
    ▫ Consumable parts (batteries, screen protectors, etc.).
    ▫ Design changes on customized products.

Special Conditions

  1. Storage devices (hard drives, smart devices, etc.):

    • Must wipe personal data before returning.

    • We are not responsible for data leaks due to improper erasure.

  2. Activated products (IMEI/SN-bound devices):

    • No "no-reason" returns after activation.

  3. Promotional items:

    • No price-matching for limited-time discounts.

    • Flash sale items only qualify for quality-related returns.

Return Address
After-Sales Service Center
Name: Jack
Cellmalls Return Address:304 Shajing, Bao'an, Shenzhen, Guangdong, CN

TEL:+86 13070204644

Email:support@cellmalls.com 

Contact customer support first to obtain a return label.

Refund Policy

  • Refunds processed within 7 business days after inspection.

  • Customized products: 20% material fee deduction.

  • Cross-border orders: Possible customs duty adjustments.

Disclaimer

  • We recommend purchasing return shipping insurance—uninsured lost packages are the customer’s responsibility.

  • Refurbished/second-hand products have separate warranty terms (see product page).

  • Delays due to force majeure (customs policies, shipping delays, etc.) are not our liability.

Consumer Rights
This policy does not override your statutory rights under local consumer protection laws. Disputes are governed by the purchaser’s jurisdiction.